Frequently asked questions
Answers to the questions we hear most. If yours isn't here, write to us and we'll get back to you.
1. General
Do you have a physical store?
No. We're online only, and we ship all over Mexico.
How can I hear about new pieces and offers?
Sign up for our newsletter here on the site, or follow us on social media for exclusive offers.
2. Orders & payments
How do I place an order?
- Add the pieces you want to your cart.
- Fill in your shipping details.
- Choose a payment method and confirm your order.
Which payment methods do you accept?
Credit and debit cards.
Can I change or cancel my order?
If it hasn't shipped yet, yes — we can help you change or cancel it. Write to us as soon as you can.
3. Shipping & delivery
How do I track my order?
Once your order ships, we'll email you a tracking number.
Do you ship internationally?
Yes. We ship to the US and most other countries. International orders usually take 5–8 business days to arrive, and you'll see the shipping cost at checkout.
4. Returns & exchanges
Can I return or exchange a product?
Yes. We accept returns within 14 days, as long as the item is unused and in its original packaging.
What if my order arrives damaged or wrong?
Contact us within 14 days with a video of you opening the package, and we'll fix it as quickly as we can.
5. Products & availability
Is everything in stock?
Most of our pieces are always available. If something's sold out, you'll see its estimated availability on the product page.
Can I pre-order?
Not right now. If a piece is sold out, you can sign up to be notified when it's back.
6. Security & privacy
Is it safe to shop here?
Yes. We take security very seriously at La Casa Gallery.
Do you share my personal data with other companies?
No. Your data stays private: we only use it to process your order and make shopping with us better. You'll find the details in our privacy policy.
Still have a question?
We're here to help. If you didn't find what you were looking for, contact us directly and we'll get back to you.